Terms & Conditions

When purchasing goods from ElectricChainHosits.co.uk via phone, online or through any other means you agree to the following terms and conditions.

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When making a purchase from us you can make payment via BACS (bank transfer), Cheque, Purchase Order or Credit/Debit card. When making payment online via card you will be redirected to SagePay to input your billing details, once approved your money will be debited from your account immediately following verification, please note we may charge up to 1.90% extra for credit cards only. We accept most major credit and debit cards including Visa, Mastercard and American Express.


Our aim is to deliver products next day after dispatch. All of our products are send via next day recorded delivery through trusted couriers and in some cases pallet networks. Providing your product is in stock and your order was placed, confirmed and paid for in good time, you should receive your order within 1-2 working days in the UK unless otherwise agreed (other destinations vary). We cannot be held responsible for late delivery due to courier companies but will always do our utmost to assist in any delays that may be encountered.

Out of Stock Orders

If you order an item and it is out of stock we will still process your order. We will contact you by phone or email to let you know your product is out of stock, we will offer you the opportunity to cancel your order. We will also provide you with an approximate delivery date for your out of stock item(s). If orders are canceled we may still charge a cancellation fee if the goods have proceeded to production or our suppliers bill us a cancellation fee. Please call our office for accurate lead times.


When returning products please note the following:

No products are to be returned to our office. 

All returns must be confirmed by us prior to you returning them.

A Returns Authorisation Code must be obtained from us before returning your item(s) Please contact customer services for this.

Products being returned or cancelled unless faulty maybe subject to as much as 100% cancellation fee as our hoists are usually made to order. All shipping costs are to be covered by the customer. If returning a product for an alternative with a different price we will either return the difference (less the handling fee) or request the difference if the new product is more expensive. We regret that we must charge all non-faulty goods returned the above mentioned handling fees (dependant on the supplier), we are charged this by our supplier also and do not make profit from these. Faulty goods can be returned free of charge.

Spare parts are subject to 50% return/restocking fee.

We regret that we are unable to accept returned goods in a 'used' condition, additionally none of the goods to be returned should have been removed from their original packaging, they must be in their as delivered state.

When returning goods that we believe have been 'used' it is the decision of management to assess the condition of the goods and consult the manufacturers in order to achieve a decision, further details of this process can be requested by contacting our team.


By law we have to charge all customers in the UK 20% VAT on all items including shipping. 

If you are in the EU to become VAT exempt you must provide a VAT number. 

All exports outside the EU are VAT exempt.

Credit & Debit Security

We use a completely safe and secure virtual terminal supported by Lloyds Bank. Rest assured you are safe and secure when shopping with us. We process all cards using Sagepay and Lloyds Bank Cardnet services.

By accessing and or placing an order on our Website you are agreeing to all the above terms and conditions.


We do try to ensure all of our products are described to the utmost accuracy. We try to maintain all current prices and keep them up to date. We can not be held responsible for customers placing incorrect orders. We may make changes to prices and product descriptions at any time without any given notice. We are not liable to ensure you are using your equipment safely, this is the users responsibility. We cannot be held responsible for a customer purchasing lifting equipment of the wrong desired specification of incorrect duty cycle rating, it is your responsibility as purchaser to calculate motor duty usage.